- Giải pháp phần mềm
- Bảo mật máy tính, ISMS, PKI
- Quản trị vận hành hệ thống (ITSM - ITOM)

Sản phẩm » Phần mềm ManageEngine

ManageEngine ServiceDesk Plus
IT Help Desk Integrations (Turn your IT service desk into an IT command center)


1. ITIL ready
- ITIL incident management
- ITIL service catalog
- ITIL change management
- ITIL problem management
- ITIL CMDB
- IT project management
- ITIL features

2. Help desk software
- Knowledge base
- Self-service portal
- Service level agreements
- Business rules
- Automatic ticket dispatch
- Help desk notifications
- Help desk reports
- Mobile help desk
- Multi-site support
- Email commands
- Data archiving

3. Asset management
- IT asset & inventory management
- Asset discovery
- Agent scanning
- Track assets
- Software asset management
- Software license management
- Purchase order tracking
- Contract management
- System tools

4. Integration
- Integrations
- Desktop central integration
- ADManager Plus integration
- OpManager integration
- ADSelfService Plus integration
- Advanced analytics
- Custom application platform